Refund policy
Last updated: 14 September 2026
We hope you love your NARII purchase. If you change your mind, we offer returns within 14 days of receiving your order, subject to the conditions below.
This policy is in addition to, and does not affect, your statutory consumer rights.
RETURNS
We hope you love your NARII piece. If for any reason you wish to return your order, please contact us at hello@narii.co within 14 days of receiving it, quoting your order number.
To be eligible for a return, items must be returned in their original condition, unworn and unused, with any tags attached and with their original packaging, dust bag and accessories.
Once your return request has been accepted, we will provide you with a prepaid return label and instructions on how to return your item.
Please do not send an item back without contacting us first.
Returns should be sent to:
NARII
33 Boulevard du Général Leclerc
06240 Beausoleil
France
RETURN SHIPPING
For change-of-mind returns, NARII will provide a prepaid return label. The cost of return shipping will be deducted from your refund.
If your item is defective, damaged, incorrect or otherwise non-conforming, please contact us at hello@narii.co. NARII will cover the return shipping costs for eligible faulty or incorrect items.
CONDITION OF RETURNS
Returned items may be handled only to the extent reasonably necessary to establish their nature, characteristics and functionality.
Where permitted by applicable law, we reserve the right to reduce the amount refunded to reflect any loss in value resulting from handling beyond what would reasonably be permitted when examining an item in a physical store.
This may include items that have been worn or used, damaged after delivery, marked, stained, altered or otherwise handled beyond what is reasonably necessary for inspection.
Nothing in this section affects your statutory rights in relation to defective or non-conforming products.
DAMAGES, DEFECTS OR INCORRECT ITEMS
Please inspect your order after delivery.
If your item arrives damaged, defective, or you receive an incorrect product, please contact us as soon as reasonably possible at hello@narii.co, including your order number and, where possible, photographs showing the issue.
We will assess the issue and provide the appropriate remedy in accordance with applicable consumer law.
NARII products are made using natural leather and woven construction techniques. Natural variations in grain, texture, tone and other subtle characteristics may occur and do not, in themselves, constitute defects.
Your statutory rights under the legal guarantee of conformity and guarantee against hidden defects are not affected by this Returns & Refunds Policy.
EXCHANGES
We do not currently offer direct exchanges.
If you would like a different colour or style, please return your original purchase in accordance with this policy and place a new order separately.
SALE ITEMS
Products purchased during a sale or promotional period may be returned in accordance with this policy unless a lawful exception is clearly stated at the time of purchase.
Your statutory right of withdrawal and other mandatory consumer rights are not affected by a product being discounted or purchased during a sale.
EU RIGHT OF WITHDRAWAL
If you are a consumer purchasing online within the European Union, you have a statutory right to withdraw from your purchase within 14 days of receiving your order, without giving a reason.
To exercise this right, you must inform NARII of your decision to withdraw before the 14-day period expires. You can do so by contacting hello@narii.co or using any withdrawal functionality made available on our Website.
After notifying us of your decision to withdraw, you must return the goods without undue delay and no later than 14 days after your notification.
The direct cost of returning a product following a change of mind is the responsibility of the customer.
Further information about your statutory right of withdrawal, including the model withdrawal form, is available in our Terms & Conditions of Sale.
REFUNDS
Once your return has been received and inspected, we will notify you regarding your refund.
For returns accepted under our 14-day commercial return policy, approved refunds will be issued to the original payment method.
Where you exercise your statutory right of withdrawal, we will reimburse the payments received from you, including the cost of our least expensive standard delivery method where required by law.
If you selected a more expensive delivery method than our standard delivery option, the additional delivery cost will not be reimbursed where permitted by law.
For statutory withdrawals, reimbursement will be made without undue delay and no later than 14 days from the date on which you informed us of your decision to withdraw. We may withhold reimbursement until we have received the returned goods or you provide evidence that you have sent them back, whichever occurs first.
Once NARII has issued a refund, the time it takes to appear in your account will depend on your bank or payment provider.
CONTACT
For returns, refunds or questions regarding this policy, please contact:
NARII
Email: hello@narii.co
Telephone: +33 7 86 68 20 58