To return an item to Narii, please contact our customer service at hello@narii.co. Returns are accepted within 14 days of delivery. To arrange a return, please contact us and we will provide a prepaid return label. For change-of-mind returns, the cost of return shipping will be deducted from your refund. Returns due to a faulty or incorrect item are complimentary.

Unfortunately, we do not offer exchanges. If you wish to get a different bag, please return your current bag and place a new order.

Delivery times may vary depending on your location. Typically, orders within Franceare delivered within 1–3 business days, and within the EU in 2–4 business days. International shipments may take longer. Please note that unexpected delays can occur, and while we aim to deliver within the estimated timeframe, these are approximate delivery times.

Orders to the EU – all taxes and duties are included.
For other countries, orders local duties and taxes may apply and are the customer’s responsibility. If you’re unsure, please contact our customer service at hello@narii.co and we will help you. Please note that Narii does not refund duties or taxes on refused or unclaimed packages.

Once your return has been processed, your refund will be issued using the same payment method used for the purchase. Please note that this may take 1–3 business days to appear in your account.

All orders are shipped from our warehouse in the South of France.

You can reach us by email at hello@narii.co or hello@narii.co

Narii is a French-registered company headquartered in the South of France. All our products are hand woven in India.

Yes, all our bags are hand woven by skilled artisans.